Please do not hesitate to contact us for any special shipping requirements!
Shipping by Express courier
Foodelita ships worldwide by express couriers to deliver your order very quickly - the delivery time is 1 to 3 working days in Italy, 2 to 5 working days in most of European countries. You can find more details here below.
For all express courier shipments, the shipment is traceable on the site of the courier. The Courier attempts to deliver once or twice. If the delivery cannot be made because nobody was found at the Customer’s shipping address, the package is kept in inventory at the closest courier's branch. In order to avoid delays, Buyers are recommended to always fill, during the ordering process, their telephone number so that they can be contacted by FOODELITA or the courier, in case of need, to expedite the delivery. We also recommend Customers to inform us in case the package is delivered after the regular delivery time.
The delivery time for shipments by Posta Raccomandata may be longer. Shipments by Posta Raccomandata are not traceable outside of Italy.
For all orders of at least 200 EUR (children ceremony dresses and hair accessories excluded), shipping is free to all EU countries with the exception of Malta, Cyprus and the islands of Greece.
Shipping to Italy is free for all orders of at least 99 EUR (children ceremony dresses and hair accessories excluded).
For orders where a shipping fee is charged, shipping costs may vary depending on the weight or the size of the parcel. Available shipping options, and the corresponding shipping costs for Your order, will be shown at check-out, before payment and order confirmation.
Shipping options: Italy
The shipment is traceable and the Buyer receives an email with the tracking number that can be used to check the status of the shipment.
Cash on delivery (contrassegno) is available in Italy and it has an additional cost.
The delivery time normally is 1 working day after shipment in North and Center Italy, and up to 3 working days after shipment for Sicily, Calabria and Sardinia. Working days are Monday to Friday.
Shipping options: European Countries
The express courier option is available for most Europe countries (except Italy) and it’s the fastest option. The shipment is by DHL, GLS or equivalent courier. Shipping costs may depend on the size and weight of the package and are shown at check-out, before payment and order confirmation.
The shipment is traceable and the Buyer receives a tracking number to check the status of the shipment.
Delivery time is 2 to 5 working days depending on the country.
Foodelita may assign the shipment to an equivalent courier at the same service level.
Shipping options: Other Countries
PACKAGE CHECK ON RECEIPT
When the package is received, it is the Customer’s responsibility to check the following:
• that the number of packages received is the same as written on the Packing List;
• that the packaging is intact, not damaged, neither wet nor altered in any way, including the adhesive tape used to seal the package.
In the event of damages to the package and/or the goods, or the lack of some of the boxes, or any difference with the Packing List, the Customer is required to claim that immediately by writing a reserve note on the courier’s copy of the proof of delivery.
Either in the case of the above mentioned issues, or of other issues with the physical integrity, the correspondence or the completeness of the received products, the Customer is required to inform Foodelita’s Customer Service by email at [email protected] within 3 days from delivery.