FAQ

It’s very easy and it only takes 10 minutes. You register a personal account, put your desired items in the shopping cart, and check out; you can choose to make an online payment or an offline payment (ie bank transfer or, in Italy, Cash On Delivery).

At the end of the ordering process you will receive an Order Confirmation. If for any reason you don’t get it, please contact us at [email protected].

After your order is shipped out, you will receive an email with the tracking number.

Yes, please email [email protected] or phone +393476073798. You will have to provide is all the necessary data including your name, email address, shipping address, mobile phone number. We will create a new order for you and ask for your confirmation before processing it.

Please email [email protected], or leave a message by the chat.

The order is usually shipped the day after the order is received (fresh products are shipped only from Monday to Wednesday).  Normal shipping times are 3-6 business days for most European countries, and vary depending on destinations for other countries.

We need an email address that is active and that you check on a regular basis, because all main communications concerning your purchase (including the Order Confirmation, the tracking number for your shipment, any possible message with updates on delivery date etc…) are sent via email. It is also necessary to enter a telephone number (preferably a mobile) where you can be contacted by the carrier for the delivery.

We obtain your personal data only to manage the order we do not share them with anybody except the courier.

Yes, by the wish list or by creating an account, you can save your shopping cart with all the items you have put in, and find it later to complete your purchase, subject to the availability of the items (items in your shopping cart are not booked until you complete the purchase).

You can pay online by credit card, Paypal, Postepay, Ideal, Giropay, Sofort or offline by wire transfer and (in Italy) Cash On Delivery.

Yes absolutely. When you select the credit card option, you will be transferred to the bank site to make the payment; the data of your credit card are not transferred to our site and cannot be seen by us, or by anybody else, therefore cannot be stolen.

Please pay attention, after the payment by credit card, to go back to www.foodelita.it; in this way, the Order Confirmation is automatically created, and you will receive it in a few minutes.

Yes in Italy, by choosing the Cash On Delivery (“ Contrassegno”) you can pay cash to the courier; this option has an additional cost of EUR 4.50.

Sweet Mommy works together with the major express courier companies. After shipment you

will receive an email with the tracking number, and when possible a link to the courier site, where you can check the position of your package on the courier website. (Tracking starts to work in the evening or the following day after the shipment).

The shipping costs depend on the weight of the package and are automatically calculated based on the items you have put in the cart. You can view them in total before payment. Costs start from €5.90 for Italy and €11.90 for European countries.

With normal express shipping, in general the courier is not required to contact the recipient before delivery. We always advise you to enter as your shipping address an address to which there is always someone who can receive the courier, to avoid delays in delivery. If you have any doubts, please do not hesitate to contact us at [email protected].

When you make your purchase, please make sure to enter an accurate shipping address (if you have an interphone, the correct name on the interphone) to make sure your package is delivered correctly. Most couriers will try and deliver twice and/or leave a written note so you can contact them.

If the courier cannot deliver, the package will incur in demurrage costs and the delivery can be further delayed. If you do not receive your package by the standard delivery time, please do not hesitate to contact us.

Generally the order will be shipped when we receive your transfer on our bank account, that may take from 2 to 5 working days usually. If you want a faster shipment, please send us a copy of the bank transfer at [email protected].

When you pay by credit card, you are connected with the bank website. After the payment is completed, you will be requested to go back to www.foodelita.it. If you fail to do that, it may happen that the Order Confirmation is not automatically generated. Your order and your payment will remain valid. However, we may need to contact you to confirm your order list.

It is necessary to write:

ACCEPTED WITH RESERVATION on the receipt that you will sign for the courier. Please then contact our customer service within 24 hours. In the case you consider that any items are missing, please contact our customer service within 24 hours.

In the Promotions page of the site that is accessible from the main menu.